Frequently Asked Questions

Have questions about our website, products, or about swing sets and playground equipment in general? Our new Frequently Asked Questions page is a great resource for getting quick answers! If you have further questions do not hesitate to contact us.

Ordering

  1. How can I edit my order?
  2. How can I cancel my order?
  3. Do you charge sales tax?
  4. Can I return my item(s)?
  5. Do you accept purchase orders?

Shipping

  1. How long do Free Shipping and Flat Rate shipping options take?
  2. Can my order be expedited?
  3. How do I add a signature requirement or special instructions for delivery?
  4. Will I receive a shipping tracking number for my order?
  5. I only received some of my order. Where is the rest?
  6. Do you ship outside of the USA?
  7. Do you ship to PO boxes?

Your Account

  1. How can I check the status of my order?
  2. What does my order status mean?
  3. Why is my order status "Awaiting Payment", even though I paid by credit card or PayPal?
  4. I can't log into my account. Can you help?
  5. I created an account after ordering, but my order is not showing up. Where is it?

General

  1. What is the weight and age limit on your swing sets and accessories?
  2. Can an adult use your products?
  3. Do you provide installation for your products?
  4. Do you have a catalog?
  5. Do you speak other languages?
  6. What kind of maintenance do swing sets require?
  7. Do you sell replacement parts for Hedstrom, Rainbow, or other brands of swing sets?
  8. Why do some items not include hardware?
  9. Why are some items not sold in pairs?

Swings

  1. What parts are needed for a playground swing?
  2. Can I attach chain to eyebolts?
  3. How should I attach a swing to a tree branch?
  4. How should I mount a rope swing to a swing beam?
  5. How is a glider swing mounted to a swing beam?
  6. How much space should be between swings?
  7. What are the differences between swing seats?
  8. How do I measure pipe diameter?

Slides

  1. How do you connect a slide to the platform?
  2. What is the length of the slide?
  3. How far out will the slide stick out from the deck?
  4. I have a tall deck (greater than 7 ft), what are my options for slides?

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