FAQ: Ordering

  1. How can I edit my order?
  2. How do I cancel my order?
  3. Do you charge sales tax?
  4. Can I return my item(s)?
  5. Do you accept purchase orders?

How can I edit my order?

Before Payment

Before you have completed your order, you can always adjust the items in your cart by visiting the Shopping Cart page. A link to this page can be found near the top of our website. From here, you can change quantities and delete items. Additionally you can estimate shipping options and taxes for your area!

After Payment

Please call our customer service line, or if it is outside of business hours please email us. Items can only be added or removed if the order has not been shipped.

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How do I cancel my order?

If for any reason you need to cancel an order, you may do so for a full refund, so long as no items have shipped *. Please contact us with your cancellation request by phone, email, or live chat.

* Please note, some exceptions apply for custom and special order items. In some cases, these products cannot be canceled after 48 hours, or there may be a cancelation fee from the manufacturer.

Because of our commitment to fast shipping, it is extremely important that you contact us as soon as possible to cancel your order. Usually within 12 hours of placing your order, it can be canceled. If you contact us after items have already shipped, however, shipping costs will be non-refundable.

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Do you charge sales tax?

Sales tax may be due on your purchase. Currently, SwingSetMall.com collects sales tax on purchases delivered into the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, Tennessee, Utah, Virginia, Washington, and Wisconsin. If applicable, sales tax will automatically be calculated and applied to your order at checkout. If your order is shipping to a state other than the ones listed above, there will be no sales tax applied to your order.

If you are an organization that qualifies for a sales tax exemption in a state where SwingSetMall.com is required to collect sales tax, please contact us for assistance with your order.

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Can I return my item(s)?

Most items, in new and resellable condition, can be returned for a full refund of the item cost on orders with paid shipping, or 80% of the item cost if we shipped your order for free. Custom order items cannot be returned, with the exception of rope ladders. Please visit our Money Back Guarantee page for full terms and conditions.

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Do you accept purchase orders?

We accept purchase orders from schools, cities and municipalities, parks & recreation departments, government organizations and churches. For all other organizations and individuals, payment must be received in advance either by credit or debit card, PayPal, Amazon Pay, or check.

To place an order on our website by purchase order, simply add the desired items and quantities to your cart and proceed to checkout as usual. During the payment step, select "Purchase Order", and provide the PO # in the comments field if available. This ensures your order is in our system and will get processed with the correct items and shipping address. Further instructions will be provided on the confirmation page with payment terms and how to fax or email us your purchase order form.

If we cannot verify your organization, payment will be required in advance by credit or debit card, PayPal, Amazon Pay, or check. For first-time purchase orders that exceed $2,500, payment will also be required in advance.

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