Contact Us

If you have questions about a product, your swing set project or need any assistance, we're happy to help! Many answers are available through our Frequently Asked Questions page. If you have other questions, feel free to contact us by phone or email.

Our normal business hours are Monday-Friday, 8am-4pm Pacific. We are closed on most major US holidays and Good Friday.

Order Status

Wondering about your order status? You can now check to see shipments and estimated ship dates for items on our Order Status page. You will also receive an email notification for each shipment on your order.

Store Pickup

If you're near our Bremerton, WA location, you can pick up your order to save on time and shipping! Shop online and use the "Store Pickup" option at checkout. Most of our popular accessories, including many slides and zip lines we have in stock and available for pickup! See our store pickup location and hours here. (Please note our office and warehouse are not open to the public for general browsing.)

How to Reach Us

By Mail: 1001 Tetherow St Ste 101, Bremerton, WA 98310

By Phone (toll free): 1-800-985-7659 (Mon-Fri, 8am-4pm Pacific)

By Fax: 360-626-0173

By Email:

Send us an email and we will typically get back to you within 1-2 business days (many times sooner)!

If you placed an order, you can now check your order status at any time here. You will receive an email when your order ships out. We kindly ask that you wait to contact us about your order status until after the listed lead time provided on the product and order status pages. Thank you! :) 


Top 5 Frequently Asked Questions

Here are the top 5 frequently asked questions we receive, and answers to help! See our complete FAQ for other helpful answers.

Other Relevant Pages: