Shipping & Handling
- Free & Flat Rate Shipping Rates
- Frequently Asked Questions
- Additional Information
- Common Carrier (Truck) Shipping Instructions & Terms
Shipping & Handling is handled in one of two ways:
1. FREE SHIPPING on orders $149 (USD) & more
We are pleased to offer Free Shipping & Handling on orders $149.00 (USD) and more!
Free Shipping applies to:
- ALL package shipped orders to anywhere in the contiguous 48 states
- Many package shipped orders to Hawaii, Alaska, and Puerto Rico
- Most items that ship by common carrier (truck) within the contiguous 48 states – this includes most slides, swing sets, climbers, and more!
2. Flat Rate Shipping on orders less than $149 (USD)
For orders less than $149.00 (USD), Shipping & Handling costs are a simple flat rate according to your order total. Flat Rate Shipping is available only for orders shipping to the contiguous 48 states.
|Order Amount||Shipping Cost|
|$149 & Up||FREE!|
Free & Flat Rate Shipping may be further limited within an item's description. In some cases, a shipping surcharge will apply to orders that ship to Hawaii, Alaska, Puerto Rico and certain remote areas of the 48 contiguous states. In some situations, additional shipping may apply for shipping slides and other large items, especially if the ship-to address is an exceptionally long distance from the supplier. There also is a surcharge for large items that ship to schools, churches, daycare facilities, camps, rural areas, and other limited access locations. Whenever additional shipping charges are required, we will contact you for approval.
Answers to common questions about shipping can be found on our FAQ: Shipping page.
- How long do Free Shipping and Flat Rate shipping options take?
- Can my order be expedited?
- How do I add a signature requirement or special instructions for delivery?
- Will I receive a shipping tracking number for my order?
- I only received some of my order. Where is the rest?
- Do you ship outside of the USA?
- Do you ship to PO boxes?
Small package orders are shipped via UPS Ground, FedEx Ground, and USPS Priority Mail at our discretion and at the discretion of the fulfillment warehouses.
Expedited orders must be received by 10 AM Pacific for same day shipping. Orders received after this time will be shipped the following day. 3 Day Select, 2nd Day Air and Next Day Air shipping times are counted from the day after shipment (ex. if ordered Monday before 10 AM, 3 Day shipping would deliver on Thursday, 2 Day on Wednesday, and Next Day on Tuesday), and do not apply to weekends or major holidays.
Large equipment, such as slides, cannot be shipped by expedited package service. Other custom items, including roof tarps, name plates, etc. require up to two weeks before they can ship.
We will attempt to contact you regarding shipping and handling fees greater than the online estimation; however since delivery time is the critical concern for such orders, they may be processed and shipped without regard to under-calculated online shipping and handling estimations. Make sure to include a good contact phone number where we can reach you. IMPORTANT! Note that multiple item orders may ship from more than one location. Because of this, expedited shipping costs can sometimes be much more than quoted by our online calculator. In such situations we will do our best to contact you by phone to discuss economizing options.
SwingSetMall.com is not responsible for any duties and taxes on shipments outside of the USA. The shipping we charge is for the carrier cost to ship the order to your location only and does not include duties and taxes that your order may be subject to in your country. The carrier may need to collect a fee for duties and taxes in order to deliver your shipment. This is the responsibility of the customer or recipient to pay, otherwise, you may be responsible for return shipping fees.
Special Instructions for Shipping
We ship by a variety of methods to keep costs as low as possible for our customers. Because of this, it is very important to note any carriers that will not deliver to the address provided during checkout in the Order Instructions field. If an address does not accept deliveries by one carrier, we highly recommend providing an alternative address in the Order Instructions field to best ensure delivery of your packages. Likewise, if you require signature for deliveries, this must be noted in the Order Instructions field. It is otherwise assumed that packages can be delivered without signature requirement.
For any packages that are undeliverable for any of the above reasons that were not noted during checkout, you may be responsible for the costs of re-shipping those items.
Damaged or Missing Items
It is your responsibility to examine the contents of the package shipment/s you receive for any damage or missing items immediately upon receipt. Any transit caused damage to your shipment must be reported within 3 days of delivery. Any shortage in your shipment must be reported to us within 30 days of delivery. SwingSetMall.com is not responsible for lost or stolen packages.
It is * VERY IMPORTANT * that you fully inspect all items at the time they are received for shortage and/or damage and to note any product shipment shortage or container or item damage on the delivery receipt before signing it and allowing the truck to depart. This means opening the box and/or unwrapping the item(s) if necessary to ensure there is no concealed damage. Signing the delivery receipt without noting any damage makes filing a freight claim extremely difficult and credit or replacement of items cannot be guaranteed without additional cost.
Delivery Location & Appointments
All shipments of larger items (commonly slides, climbers, etc) that are delivered by common carrier freight, are to commercial shipping docks, residential curbside, or shipping terminal only. Commercial deliveries are made without a call-ahead during usual weekday business hours. Advise of any delivery times that must be excluded (such as a lunch hour). A re-delivery charge may be assessed for failed delivery attempts during non-excluded weekday business hours. With residential shipments, the freight company will call to arrange a delivery date and a time range to expect for the delivery. To avoid storage fees, the receiver must accept the delivery within 72 hours following notice of arrival at the local terminal.
Though most delivery drivers are quite accommodating, for both commercial and residential deliveries, the receiver is responsible for movement of the shipment beyond curbside delivery and should make arrangements to have any required help to do so as needed at the time of order delivery. Some shipments may need to be unwrapped in the truck and taken out in pieces. We strongly recommend having at least one helper available for such large shipments. Liftgate and other services may be available upon request for an additional charge.
Freight Damage & Shortages
Damage and short shipments are very unusual, but do occur. Again, it is VERY IMPORTANT that you fully inspect all items at the time they are received for shortage and/or damage and to note any product shipment shortage or container or item damage on the delivery receipt before signing it and allowing the truck to depart. This means opening the box and/or unwrapping the item(s) if necessary to ensure there is no damage. Once reported in this manner, shortages and damaged items are the sole responsibility of the carrier. If concealed damage is discovered following delivery, it should be reported to the carrier immediately, however without proper note on the delivery receipt shortages and damaged items become the sole responsibility of the customer, and the freight company may offer little to no credit for the claim.
In the event of shortage and/or damage, our customer service team will be happy to assist you in filing a claim when the shortage and/or damage has been fully and properly noted on the delivery receipt or when concealed damage has been reported within 24 hours of delivery. Credit for or replacement of correctly reported damaged items will be provided without additional cost and will be processed as quickly as possible. We will also be happy to assist in cases where shortage and/or damage has NOT been noted on the deliver receipt. However, when this occurs, as noted above, shortages and damaged items become the sole responsibility of the customer, and the freight company may offer little to no credit for the claim. In these cases, SwingSetMall.com cannot guarantee credit or replacement of damaged items without additional cost.
If the shipped goods are damaged beyond your wish to accept them, the specific damage must be noted on the delivery receipt prior to signing it, and the shipment should then be refused at the time of delivery.
For more, see our 5 Great Reasons to Shop at SwingSetMall.com page.