Money Back Guarantee
Returning Non-Defective Merchandise
For your peace of mind, we offer a 30-Day Money Back Guarantee on all the non-custom or made-to-order playground parts and accessories we sell. If you are dissatisfied for any reason with the products you receive, items are fully refundable (not including actual shipping costs and processing fees *) if returned in new, unused, re-sellable condition. You must contact us prior to returning any item for refund in order to obtain further instructions regarding the specific item/s you are returning.
* IMPORTANT! For most orders that receive "Free Shipping," you will receive a refund for 80% of the returned item costs to cover actual shipping costs and processing fees. Certain exceptions apply.
To be authorized, returns must be made within 30 days of the date of purchase or 10 days of receipt of the order, whichever is later. Non-defective returned merchandise must be in original packaging and must be delivered in new and unused condition which allows it to be resold. All shipping charges and processing fees will be deducted from any credit due on all returned merchandise. All product orders are considered valid until canceled. Orders not canceled with cancelation acknowledged by SwingSetMall.com prior to shipping will incur shipping charges and processing fees when merchandise is returned as per above. Some custom and special order items cannot be canceled after 48 hours. A cancelation fee may apply to some custom and special order items from the manufacturer. Returns by common carrier freight (truck) are allowed only if the buyer pays freight both ways in advance.
A restocking fee of up to 25% may apply to specific items, especially but not exclusively larger items, including Slides, Stand-Alone Events, Play Structures, Ball Sports, and Site Amenities. Commercial Slides, commercial plastic events, custom roof tarps, as well as custom powder-coated equipment, that are manufactured-to-order are typically not returnable. Additional products may otherwise be non-returnable if noted in the product description.
How To Return An Item
All returned merchandise must be shipped to the warehouse of origin. Because of this, it is important to contact us before you return any item. Items returned to the wrong warehouse are not refundable. You must include "SwingSetMall.com" on the outside of the box regardless to which warehouse the item/s is/are being returned.
IMPORTANT! Shipping warehouses are busy places that sometimes lose things and information. For this reason, it is vitally important that you save and email us the tracking number of your return shipment so (if necessary) we can prove its successful return.
For more, see our 5 Great Reasons to Shop at SwingSetMall.com page.