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Shipping & Handling

Shipping & Handling is handled in one of two ways:

1. FREE SHIPPING on all orders $99 (USD) & more

We are pleased to offer Free Shipping & Handling on orders $99.00 (USD) and more! Free Shipping & Handling orders are for the contiguous 48 states only and may be further limited within the item description. A shipping surcharge will apply to orders that ship to Hawaii, Alaska, and some remote areas of the country.

2. Flat Rate Shipping on orders less than $99 (USD)

For orders less than $99.00 (USD), Shipping & Handling costs are a simple flat rate according to your order total. Flat Rate Shipping is available only for orders shipping to the contiguous 48 states.

Order Amount Shipping Cost
$0-$24.99 $12.50
$25-$49.99 $15.00
$50-$98.99 $17.50
$99 & Up FREE!

 

Additional Information

Ground Shipments

Small package orders are shipped via UPS Ground, FedEx Ground, and USPS Priority Mail at our discretion and at the discretion of the fulfillment warehouses.

Expedited Orders

Expedited orders must be received by 10 AM Pacific for same day shipping. Orders received after this time will be shipped the following day. 3 Day, 2nd Day and Next Day shipping times are counted from the day after shipment (ex. if ordered Monday before 10 AM, 3 Day shipping would deliver on Thursday, 2 Day on Wednesday, and Next Day on Tuesday), and do not apply to weekends.

Large equipment, such as slides, cannot be shipped by expedited package service. Other custom items, including roof tarps, name plates, etc. require up to two weeks before they can ship.

We will attempt to contact you regarding shipping and handling fees greater than the online estimation; however since delivery time is the critical concern for such orders, they may be processed and shipped without regard to under-calculated online shipping and handling estimations. Make sure to include a good contact phone number where we can reach you. IMPORTANT! Note that multiple item orders may ship from more than one location. Because of this, expedited shipping costs can sometimes be much more than quoted by our online calculator. In such situations we will do our best to contact you by phone to discuss economizing options.

Special Instructions for Shipping

We ship by a variety of methods to keep costs as low as possible for our customers. Because of this, it is very important to note any carriers that will not deliver to the address provided during checkout in the Order Instructions field. If an address does not accept deliveries by one carrier, we highly recommend providing an alternative address in the Order Instructions field to best ensure delivery of your packages. Likewise, if you require signature for deliveries, this must be noted in the Order Instructions field. It is otherwise assumed that packages can be delivered without signature requirement.

For any packages that are undeliverable for any of the above reasons that were not noted during checkout, you may be responsible for the costs of re-shipping those items.

Damaged or Missing Items

It is your responsibility to examine the contents of the package shipment/s you receive for any damage or missing items immediately upon receipt. Any transit caused damage to your shipment must be reported within 3 days of delivery. Any shortage in your shipment must be reported to us within 30 days of delivery.

Common Carrier Shipments

All shipments of larger items that are delivered by common carrier freight (truck), are to commercial shipping dock, residential curbside, or shipping terminal only. Commercial deliveries are made without a call-ahead during usual weekday business hours. If there are delivery times that must be excluded (such as a lunch hour), this needs to be noted on the order. A re-delivery charge may be assessed for failed delivery attempts during non-excluded weekday business hours. With residential shipments the freight company will call to arrange a delivery date and a time range to expect for the delivery. To avoid storage fees, the receiver is responsible to accept the delivery within 72 hours following notice of arrival at the local terminal.

Though most delivery drivers are quite accommodating, for both commercial and residential deliveries, the receiver is responsible for movement of the shipment beyond curbside delivery, and should make arrangements to have any required help to do so as needed at the time of order delivery.

Damage and short shipments are very unusual, but do occur. It is VERY IMPORTANT to inspect all items when received for shortage or damage before signing the delivery receipt. Note any product shipment shortage or container or visible item damage on the delivery receipt before signing it. Once reported in this manner, shortages and damaged items are the sole responsibility of the carrier. If concealed damage is discovered following delivery, it should be reported to the carrier immediately. We will be happy to assist you in filing a shortage and/or damage claim when the shortage and/or damage has been fully and properly noted on the delivery receipt or when concealed damage has been reported within 24 hours of delivery. Credit for or replacement of correctly reported damaged items will be provided without additional cost and will be processed as quickly as possible.

If the shipped goods are damaged beyond your wish to accept them, the specific damage must be noted on the delivery receipt prior to signing it, and the shipment should then be refused at the time of delivery.

For more, see our 5 Great Reasons to Shop at SwingSetMall.com page.