Shipping & Handling is handled in one of two ways:
1. FREE SHIPPING on all orders $99 (USD) & more
We are pleased to offer Free Shipping & Handling on orders $99.00 (USD) and more! Free Shipping & Handling orders are for the contiguous 48 states only and may be further limited within the item description. A shipping surcharge will apply to orders that ship to Hawaii, Alaska, and some remote areas of the country.
2. Flat Rate Shipping on orders less than $99 (USD)
For orders less than $99.00 (USD), Shipping & Handling costs are a simple flat rate according to your order total. Flat Rate Shipping is available only for orders shipping to the contiguous 48 states.
|Order Amount||Shipping Cost|
|$99 & Up||FREE!|
Small package orders are shipped via UPS Ground, FedEx Ground, and USPS Priority Mail at our discretion and at the discretion of the fulfillment warehouses.
Expedited orders must be received by 10 AM Pacific for same day shipping. Orders received after this time will be shipped the following day. 3 Day, 2nd Day and Next Day shipping times are counted from the day after shipment (ex. if ordered Monday before 10 AM, 3 Day shipping would deliver on Thursday, 2 Day on Wednesday, and Next Day on Tuesday), and do not apply to weekends.
Large equipment, such as slides, cannot be shipped by expedited package service. Other custom items, including roof tarps, name plates, etc. require up to two weeks before they can ship.
We will attempt to contact you regarding shipping and handling fees greater than the online estimation; however since delivery time is the critical concern for such orders, they may be processed and shipped without regard to under-calculated online shipping and handling estimations. Make sure to include a good contact phone number where we can reach you. IMPORTANT! Note that multiple item orders may ship from more than one location. Because of this, expedited shipping costs can sometimes be much more than quoted by our online calculator. In such situations we will do our best to contact you by phone to discuss economizing options.
Special Instructions for Shipping
We ship by a variety of methods to keep costs as low as possible for our customers. Because of this, it is very important to note any carriers that will not deliver to the address provided during checkout in the Order Instructions field. If an address does not accept deliveries by one carrier, we highly recommend providing an alternative address in the Order Instructions field to best ensure delivery of your packages. Likewise, if you require signature for deliveries, this must be noted in the Order Instructions field. It is otherwise assumed that packages can be delivered without signature requirement.
For any packages that are undeliverable for any of the above reasons that were not noted during checkout, you may be responsible for the costs of re-shipping those items.
Damaged or Missing Items
It is your responsibility to examine the contents of the package shipment/s you receive for any damage or missing items immediately upon receipt. Any transit caused damage to your shipment must be reported within 3 days of delivery. Any shortage in your shipment must be reported to us within 30 days of delivery.
Common Carrier Shipments
For more, see our 5 Great Reasons to Shop at SwingSetMall.com page.