Shipping & Handling

Shipping & Handling is handled in one of two ways:

1. FREE SHIPPING on all orders $99 (USD) & more

We are pleased to offer Free Shipping & Handling on orders $99.00 (USD) and more! Free Shipping & Handling orders are for the contiguous 48 states only and may be further limited within the item description. A shipping surcharge will apply to orders that ship to Hawaii, Alaska, and some remote areas of the country.

2. Flat Rate Shipping on orders less than $99 (USD)

For orders less than $99.00 (USD), Shipping & Handling costs are a simple flat rate according to your order total. Flat Rate Shipping is available only for orders shipping to the contiguous 48 states.

Additional Information

Ground Shipments

Small package orders are shipped via UPS Ground, FedEx Ground, and USPS Priority Mail at our discretion and at the discretion of the fulfillment warehouses.

Expedited Orders

Expedited orders must be received by 10 AM Pacific for same day shipping. Orders received after this time will be shipped the following day. 3 Day, 2nd Day and Next Day shipping times are counted from the day after shipment (ex. if ordered Monday before 10 AM, 3 Day shipping would deliver on Thursday, 2 Day on Wednesday, and Next Day on Tuesday), and do not apply to weekends.

Large equipment, such as slides, cannot be shipped by expedited package service. Other custom items, including roof tarps, name plates, etc. require up to two weeks before they can ship.

We will attempt to contact you regarding shipping and handling fees greater than the online estimation; however since delivery time is the critical concern for such orders, they may be processed and shipped without regard to under-calculated online shipping and handling estimations. Make sure to include a good contact phone number where we can reach you. IMPORTANT! Note that multiple item orders may ship from more than one location. Because of this, expedited shipping costs can sometimes be much more than quoted by our online calculator. In such situations we will do our best to contact you by phone to discuss economizing options. 

Common Carrier Shipments

All shipments of larger items that are delivered by common carrier freight (truck), are to commercial shipping dock, residential curbside, or shipping terminal only. For commercial or residential deliveries, the receiver is responsible for unloading the merchandise from the truck and should make arrangements to have some help as needed at the time of order delivery. To avoid storage fees on shipping terminal deliveries, the receiver is responsible for shipment pick-up within 72 hours following delivery.

Damage and short shipments are very unusual, but do occur. It is VERY IMPORTANT to inspect all items when received for shortage or damage before signing the delivery receipt. SwingSetMall.com is not responsible for these occurrences. At a minimum, you should note any product shipment shortage or container or item damage on the delivery receipt before signing it. Once reported in this manner, shortages and damaged items are the sole responsibility of the carrier. If the goods are damaged beyond your wish to accept them, the shipment should be refused at the time of delivery. If you accept delivery and later finds damage, you are fully responsible for filing a claim with the shipping company. If not reported at time of delivery on the delivery receipt, an approved claim of shipping damage or shortage is very unlikely. We will assist you in anyway possible with shortage/damage claims where the shortage and/or damage has been properly noted on the delivery receipt.

For more, see our 5 Great Reasons to Shop at SwingSetMall.com page.